What CaseGuard Actually Costs: The Quote-Gated Pricing Problem

Try to find what CaseGuard costs and you'll hit a wall fast. The company's own pricing page lists four tiers — Doc Suite, Media Suite, Ultimate Suite, and Enterprise — but every one sits behind a "Get custom pricing" button, with no dollar amounts published anywhere on the site.

The only hard number CaseGuard itself discloses is buried in its refund policy: cloud AI hours run $5/hour, deducted from any refund you're owed. Its pricing FAQ describes the structure — annual licenses, AI credit allotments like 2,400 credits per year for Media Suite — but never the price.

Third-party sources fill the gap, and they contradict each other. Two competing sets of figures circulate, and no neutral source verifies either:

• $99–$329/month — reported by SafeRedact's comparison page ($99 Doc, $249 Standard, $329 Premium, with a Lite plan requiring sales contact)
• $279–$379/user/month — reported by both Software Advice and RedactifyAI ($279 Doc, $299 Media, $379 Ultimate)
• Even the Enterprise seat minimum conflicts: CaseGuard's own FAQ says 10+ seats; Software Advice says 20+

Both sets come with caveats. SafeRedact and RedactifyAI are competitors with obvious incentive to frame CaseGuard as expensive, and Software Advice's data is vendor-supplied with just two reviews — a 3.0/5 value-for-money rating from a tiny sample. The two price sets may reflect different product versions or timeframes (RedactifyAI says "as of April 2026"), but nobody has reconciled them.

There's also a usage-limit tension worth noting. CaseGuard markets "no hidden costs or usage limits" on its LawNext directory listing, yet its vendor response on Software Advice describes a 48,000-page annual document allowance — exceed it and processing fails or pauses. Add Windows-only desktop deployment and a suggested GPU upgrade "often for under $300," and the true cost of ownership extends well beyond whatever quote you eventually receive.

For a defense practice, the math matters even at the low end. The cheapest reported figure — $99/month for Doc-only redaction — matches Evidence Copilot's Firm plan at $99/user/month, except Evidence Copilot includes the full evidence-review workspace: diarized transcripts, OCR'd discovery documents, cited AI answers, and redaction, with no feature tiers. CaseGuard at that price covers redaction alone, and its target market is police, government, and FOIA processing — not defense workflow.

Beyond the Sticker Price: Credits, GPU Hardware, and Hidden TCO

The sticker price is only the beginning with CaseGuard. Once you start adding up cloud AI hours, credit allotments, and the hardware sitting under your desk, the real cost of redaction looks very different from the quote a sales call gives you.

CaseGuard's marketing says there are "no hidden costs or usage limits," but the fine print tells a more complicated story. The only dollar figure CaseGuard publishes itself is $5 per hour for cloud AI hours, deducted from refunds if you cancel. Annual licenses also carry AI credit allotments — 2,400 credits per year for Media Suite, 14,400 shared for Ultimate, and 48,000 for document analysis, where one minute of audio or one page equals one credit. Exceed the allowance and processing pauses until the next cycle.

That's a real constraint for a defense office processing a heavy discovery dump. A vendor response on Software Advice confirms that exceeding the included allowance (roughly 4,000 pages per month, prorated) causes batch processing to fail or stop mid-job. For a defender staring down 40 hours of bodycam plus a stack of scanned reports, an annual page cap is not a hypothetical — it's a deadline risk.

There's hardware to budget for, too. CaseGuard runs as Windows desktop or on-premise software, which means IT overhead and a machine capable of handling video work. CaseGuard itself suggests a GPU upgrade "often for under $300" — because without it, a 10-minute video redaction can take over two hours instead of running in real time. Add that to your license and the true cost creeps up.

A few other cost details worth knowing before you sign anything:

• Month-to-month billing is available with no annual requirement, though CaseGuard says annual licenses work out cheaper for near-continuous use.
• The 7-day free trial watermarks every project, so you can't use trial output for real discovery turnover.
• Annual-license refunds are prorated at 1/12 of the fee per unused month.
• The value-for-money rating sits at 3.0/5 — from a sample of just two reviews.

Compare that structure with how Evidence Copilot prices the same workflow: published rates, media-processing hours stated up front, and overage hard-capped at 3x your included hours so a runaway intake month can't produce a surprise invoice. Redaction is part of the workspace, not an add-on metered by the page.

The pattern here is familiar to anyone who's sat through an enterprise software demo. The quote-gated price is the headline; the credits, hourly charges, and GPU card are the footnotes. Budget for the footnotes.

Wrong Tool, Wrong Price: Why a Redaction Studio Doesn't Fit Defense Discovery

The most important question about CaseGuard pricing isn't "how much" — it's "why would a defense team buy it at all?" CaseGuard is a redaction studio built for police departments, government agencies, and FOIA offices processing high volumes of public-records releases. That's who they market to, and that's who their features serve.

Your workflow looks different. You're reviewing bodycam footage against the police report, hunting for the inconsistency that becomes your cross-exam outline. You're combing jail calls and 911 audio, building a suppression motion, drafting a Miranda timeline. A redaction tool doesn't do any of that — and you're paying for it anyway.

The price mismatch is stark. CaseGuard publishes no dollar figures on its own site — every tier sits behind a "Get custom pricing" wall. Third-party sources fill the gap: one comparison page reports $99/month for the document-only tier up to $329/month for Premium, while Software Advice and RedactifyAI both report $279–$379 per user/month. Even the lowest reported figure — $99/month, documents only — costs more than Evidence Copilot's Firm plan at the same price, while covering only redaction.

There are also hidden costs the quote won't mention:

• CaseGuard runs as Windows desktop/on-premise software, and the company itself suggests a GPU upgrade "often for under $300" to keep redaction speeds usable.
• Despite marketing "no hidden costs or usage limits," CaseGuard's own vendor response describes a 48,000-page annual allowance where exceeding it causes processing to fail or pause.
• Cloud AI hours are billed at $5/hour — the only explicit dollar figure CaseGuard publishes itself.

Evidence Copilot is the alternative for the defense workflow: published pricing with no sales wall — Solo at $39/user/month, Firm at $99/user/month, and PD Office at $750/attorney/year — with the full workspace on every plan and no feature tiers. Overage is metered and hard-capped at 3x included hours, so a runaway discovery dump can't overbill you.

That full workspace means diarized transcripts of your bodycam and jail calls, OCR'd police reports, an AI evidence agent that answers questions with citations to the exact second of video, and redaction included when you need to turn material over. You're not buying a redaction seat next to a review workflow — you're buying the review workflow.

If you want to see how it handles a real discovery dump, book a 20-minute walkthrough at evidencecopilot.com/book, or start on the Solo plan at evidencecopilot.com/signup.

How to Budget Your Evidence-Review Stack: A Practical Checklist

Before you price any tool, price the work itself. Most defenders underestimate what evidence review actually costs in hours, and that's what makes a quote-gated pricing page so easy to accept without scrutiny.

Start by listing your actual monthly tasks. For a typical felony caseload, that means transcription hours on bodycam and interrogation footage, redaction for discovery turnover, report-vs-bodycam comparison, and suppression motion prep. Write down rough hour estimates for each — that list becomes your benchmark for evaluating any vendor's claims.

Then demand numbers in writing. CaseGuard, for example, publishes no dollar prices on its own site; its pricing page lists four tiers behind "get custom pricing" CTAs, with the only explicit figure being $5/hour for cloud AI hours. Third-party sources report conflicting figures — one comparison site lists $99–$329/month tiers, while Software Advice and RedactifyAI report $279/$299/$379 per user/month. Neither set is verified by CaseGuard itself.

• Ask for the overage policy in writing. CaseGuard's vendor response on Software Advice describes an annual allowance of 48,000 pages where exceeding it pauses processing — which sits in tension with its "no hidden usage limits" marketing.
• Factor in hardware and IT overhead. CaseGuard runs as Windows desktop/on-premise software, and its own FAQ suggests a GPU upgrade "often for under $300" to bring a 10-minute video redaction down from 2+ hours to real time.
• Check what the price actually covers. Even the lowest reported CaseGuard figure ($99/month, document-only) buys redaction — not transcripts, citations, or report-vs-bodycam comparison.
• Confirm the seat minimum. CaseGuard's own FAQ says Enterprise requires 10+ seats; Software Advice says 20+. Get the real number before you build a budget around it.

Finally, test with real discovery. Upload an actual case file — a bodycam video, a scanned police report, a jail call — and see whether the tool produces timestamped transcripts, searchable OCR text, and citations you can verify. A 7-day trial with watermarked projects won't tell you how the tool handles a 40-hour discovery dump.

For contrast, Evidence Copilot publishes its pricing openly: Solo at $39/user/month with 15 media-processing hours, Firm at $99/user/month with 60 hours and a priority queue, and a PD Office plan at $750/attorney/year with 100 hours. Overage is metered and hard-capped at 3x included hours, so a heavy intake month can't produce a surprise invoice — and every plan includes the full workspace, redaction included, with no feature tiers.

Whatever you choose, the checklist is the same: know your hours, get caps in writing, count the hardware, and test on real files before anyone signs anything.

If you want to see how this workflow handles your own discovery, book a 20-minute walkthrough at evidencecopilot.com/book, or start on the Solo plan at evidencecopilot.com/signup.